Terms and Conditions

Terms of Use

The use of this website is governed by these terms and conditions, which may be varied by Antipodes Water Company from time to time.
Every time you use this website, you acknowledge to us that you are bound by these terms of use.
The information and data, including pricing, on this website is provided on an 'as is' basis without warranty of any kind and is subject to change without notice.

Copyright and restrictions on use of content

Unless expressly stated otherwise, all intellectual property rights appearing on this website, such as names, trademarks (registered and unregistered), logos and copyright material, are owned by us and/ or our related companies. You must not use that intellectual property in any way whatsoever, except as expressly permitted by us in writing (or in the case of copyright material, as permitted by Australian and international copyright laws).

Disclaimer

While we will take all reasonable steps to ensure that this website is accurate, the website and its contents are provided on an “as is” basis. To the maximum extent permitted by law, all warranties in respect of this website and the information contained in it (including the content of or use of this site, the security of your computer in accessing this site, computer viruses, the availability, uptime and security of this site and the integrity of data accessed through this site) are excluded. We (including our related companies) are not liable for any loss or damage which you may suffer as a result of using this website. We reserve the right to revise the content of, or withdraw access to this website at any time without notice or liability to you.

Our Online Store

Prices

The prices advertised by Antipodes Water Company may be altered at any time without notice.
Prices quoted are in New Zealand or Australian dollars depending on store selected; include GST, and all other taxes. Freight may be additional but will be notified to you at the time of checkout.

Orders

When placing an order with Antipodes Water Company, you confirm that all the details that you have provided in completing the order and offer to purchase the goods are true and correct.
In New Zealand and Australia, orders placed through our online store are processed securely by our payment and distribution partners.

Payment and Fulfilment

Your payment details are processed securely by our payment provider Shopify Payments. These providers are fully PCI-DSS compliant and comply with all appropriate industry security standards.
Your credit card will be charged at the time you place your order.
In New Zealand, your payment may appear on your statement as Negociants New Zealand, who fulfil and deliver Antipodes. In Australia this may read Samuel Smith & Son.

Refund Policy

Our Guarantee and Returns Policy

The quality of our water is of paramount importance to us. We want to ensure all of our customers are happy with the products they purchase as well as the service they receive.
Anyone who purchases products from Antipodes, and who is not completely happy will be offered a full refund with the product collected from your home at our expense. Of course, we ask that only one bottle from the respective case is opened.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at ordersnz@negociants.com for New Zealand or orders@samsmith.com for Australia. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved . If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

Delivery

Delivery of your order will be handled either by Antipodes or by our delivery agent, which may vary depending on your delivery location.
Orders will generally be delivered within 7 working days, Monday to Friday. Allow longer for delivery to remote areas.
Antipodes cannot be held responsible for any products that are lost or stolen following delivery, as a result of choosing a delivery option.

Subscriptions

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Privacy Policy

Antipodes believes the responsible collection and use of personal information is fundamental to developing a business based on enduring relationships with its customers, suppliers, owners and staff. "Personal information" is defined as information or an opinion through which an individual's identity is apparent or can be reasonably ascertained.

Antipodes is bound by the Principles set out in the New Zealand Privacy Act (1993). Antipodes is committed to respecting the individual's right to privacy and has developed honest, transparent protocols to ensure personal information is handled appropriately.

Collecting Your Personal Information

Information is only collected if it is required for one or more of Antipodes functions. It is collected by fair and lawful means and not in an intrusive way.
Antipodes prefers to collect information directly from the individual.
Antipodes will take reasonable steps to inform the individual that the collection has occurred, why the collection occurred and how the information may be accessed.

By joining our mailing list you are giving your consent to be contacted by us for an indefinite period. We may contact you by email, direct mail, telephone, SMS, MMS, social media or telemarketing. You may of course opt out from our list at anytime by simply calling or emailing us.

Use and Disclosure

Personal information is never sold to other parties.

Specific Needs

To meet the individual's specific needs Antipodes may disclose the personal information to the organisations which:-

• provide/manage/administer a service or product such as the share registry, printers and mail out house
• are involved in the payments system including financial institutions, credit card providers and payment organisations
• are involved in the maintaining, reviewing and developing Antipodes's business systems including testing or upgrading our computer systems
• provide legal or accounting advice
• require or are authorised by law to access the information.

Marketing Antipodes

Over the years Antipodes has collected information for the development of direct mailing lists to let consumers know about the availability of Antipodes for sale. This may be done after an initial contact and we assume we have the individual's consent to use service providers to assist us with this unless Antipodes is told otherwise.
Each direct marketing communication will prominently display a notice whereby the recipient can elect to opt out of receiving any further direct marketing communications.

Email management

Website visitors email addresses are only recorded if the user chooses to leave a message.
An email address will only be used for the purpose for which it was provided.

Individuals who have chosen to join an email list may opt out simply by advising Antipodes that the address is to be removed from the mailing list or by clicking 'unsubscribe' at the bottom of the email sent from Antipodes.

Website

Antipodes does not collect any personal information about an individual when the website is visited unless the user chooses to provide such information. The information received depends upon what the user does when visiting the site.

Site Visit Data - the following is recorded and collected for statistical purposes:-
• The server address of the visitor
• The name of the top-level domain from which the internet was accessed
• The date and time of the visit to the website
• The pages accessed and documents downloaded. The recording of such information enables us to identify the areas of the site that are most popular and to tailor the site accordingly.

The recording of such information enables us to identify the areas of the site that are most popular and to tailor the site accordingly.
Links - the website contains links to other sites. Antipodes is not responsible for the content and privacy practices of other web sites.

Keeping Personal Information Accurate and Up-to-date

Antipodes will take all reasonable steps to make sure personal information we collect, use or disclose is accurate, complete and up-to-date.
If an individual believes the personal information is not accurate, complete or up-to-date please contact the Company.

Data security

Antipodes protects against misuse; loss; unauthorised access, modification or disclosure of personal information by:
• Requiring all employees to observe confidentiality protocols
• Controlling access to the premises and paper based systems
• Adopting measures to secure the computer network used for storing, processing and transmitting personal information
• Protecting communications via data transmission from interception eg email and unauthorised access to the computer network.

Personal information is retained only for as long as necessary to fulfil the purposes for which information was collected or as required by law. Once used for the intended purpose paper documents containing personal information are shredded.

Openness

The Antipodes Privacy Policy is available from the company's website or on request from the Company.

Access and correction

An individual may gain access to personal information provided the request for access is not frivolous, vexatious, unlawful, or prejudicial to negotiations between Antipodes & the individual.

Antipodes endeavours to provide access within 10 business days of the written request. Antipodes will verify the identity of the individual seeking access prior to the information being provided. If it is a complex issue Antipodes will advise the individual accordingly but will use all reasonable endeavours to provide access within 20 business days of the written request.

If access is denied then written reasons will be provided as to why access was denied.

Anonymity

Antipodes does not require individuals to provide personal information unless the information is required to do business.

Transborder data transfers

Antipodes has a number of service providers who are located outside of New Zealand. It may be necessary to transfer information between these providers in for the fulfilment of a contract between Antipodes and the individual.

Sensitive information

Antipodes does not collect "sensitive information" about an individual. Sensitive information is defined as information or an opinion about an individual's:
• Racial or ethnic origin; or
• Political opinions; or
• Membership of a political association; or
• Religious beliefs or affiliations; or
• Philosophical beliefs; or
• Membership of a professional or trade association; or
• Membership of a trade union; or
• Sexual preferences or practices; or
• Criminal record
• Health status

Resolving privacy issues

Individuals who have an issue which they wish to raise with the Company may do so by contacting us at info@antipodeswater.com.

Cancellation Policy

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries at the time they are shipped.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.